We want you or your child to enjoy your time with us, so below is some helpful information that will guide you through our terms and conditions.
Teaching Policies, Procedures and Parental Responsibilities: -
- Aquanauts will try its upmost to place participants on their preferred day and lesson time, subject to availability.
- The lesson day, start time, duration and location will be as agreed between us. All lessons will start promptly at the agreed start time. If you arrive late to the pool the lesson will not be extended and will end at the agreed end time.
- We will try to accommodate any request to change the day and start time, but this shall be at our discretion and we shall not be obliged to provide any credit or refund where we are not able to accommodate your request.
- Aquanauts will endeavor to provide temporary Swimming Instructors, in the event of an instructor’s absence. Should an instructor not be found Aquanauts reserve the right to join up lessons if this is considered appropriate, in order to avoid cancelling the lesson.
- Aquanauts reserve the right to replace Swimming Instructors when necessary.
- Swimming Instructors are only responsible for participants during their swimming lesson. Parents/guardians are responsible at all other times. The swimming lesson commences when the Swimming Instructor accepts charge of the participant and concludes when the lesson is finished.
- All children over the age of 8 years must use the same sex changing rooms. Where applicable family changing rooms can be used.
- A parent/guardian must remain on the premises whilst a child, under the age of 16, has a lesson.
- Spectating is not permitted on poolside during swimming lesson. Parent/Guardians are asked to remain in the café/lounge area and are not permitted to use the leisure club facilities.
- Participants and parents/guardians are not permitted to be on poolside 5minutes prior to a lesson commencing and must vacate poolside within 5 minutes on completion of a lesson.
- Use of the leisure facilities prior to or on completion of the lesson is not permitted, unless the appropriate monies have been paid to the Health Club. Under no circumstance are children under the age of 16 permitted to use the swimming pool without an appropriate guardian, over the age of 16, being in the pool with them.
- All participants must be signed in at the reception, prior to the lesson commencing. Any participant under the age of 16 must be signed in by a parent/guardian.
- It is your responsibility to ensure that you or your child is medically safe to swim. We will not be liable for any accidents or injuries arising from swimming with us that relate to your individual medical conditions.
- Strictly no outdoor footwear is to be worn on poolside. Under no circumstances are high heels to be worn on poolside.
- Aquanauts and the Pool Operator are not responsible or liable for any loss, theft or damage to personal property left within the leisure facilities.
- All teachers are CRB (Criminal Record Bureau) enhanced checked and have a nationally recognized swimming teaching and lifesaving qualification.
- Aquanauts Swimming Academy Ltd is an ASA (Amateur Swimming Association) registered swimming school.
- All Aquanauts staff are issued with a branded uniform for them to wear during swimming lessons.
- In the event of a swimmer, parent, guardian, sibling or other associate refusing to obey an instructor or a member of staff, or behaving in an unruly manner towards a member of staff, or any other person or causing damage to pool premises, or any of the furniture, fixtures or equipment in those premises, the swimmer shall not be permitted to continue with lessons. Aquanauts shall then have the right to terminate the contract without further notice and without being required to offer any credit or refund to the swimmer. The swimmer shall not be accepted for any future course organised by Aquanauts Swimming Academy Ltd.
- There must be no recording, filming or photographic equipment including mobile phones with camera facilities used in the club. This is in accordance with the club and child protection rules.
Payment and Enrolment:-
- Aquanauts lesson terms are as per each calendar month, commencing on the 1st of each month.
- Payment will collected on the 1st of each month by direct debit, with payment confirming reservation of the participants place.
- Aquanauts reserve the right to offer lesson places to new participants, should payment not be received.
- All holidays are included within the monthly price. Payments will not be amended, carried over or refunded for additional holidays taken or sickness. Holidays must be made known to Aquanauts so instructors can plan lessons accordingly.
Pool Closure and Cancelled Lessons:-
- In the event of a pool closure, Aquanauts will make every attempt to contact participants, parents or guardians by email or text, as soon as possible.
- All Parents/guardians are encouraged to supply Aquanauts with a mobile telephone number and email address for quick communication and information updates.
- In the unusual event of pool closure, a credit note will be given in lieu for cancelled lessons.
Refunds:-
- There are no refunds for non-attendance or due to participant’s sickness.
Data Privacy:-
- We respect your need for privacy and will keep any information that you share with us in confidence. We record your personal information only if you provide it to us when expressing an interest in our services.
- We do not store credit card details nor do we share customer details with any third parties.
Exclusion of Liability:-
- In the absence of any proven negligence, lack of due diligence or breach of duty by your instructor; Aquanauts or its employees, the participation of you; your spouse/partner, child or those in who’s care you have placed your child, for the purpose of attending or observing Aquanauts swimming lessons, is done so entirely at your and their own risk.
Changes to Terms and Conditions:-
- We reserve the right to amend these terms and conditions at any time.
September 2016 – Version 2